SHIPPING POLICY
SHIPPING RESPONSIBILITIES
Clients are responsible for:
- Safely packaging products for transit to our studio
- Including all necessary components for photography
- Providing prepaid return shipping labels (if return shipping is required)
- Insuring shipments for full replacement value
Our studio will:
- Provide shipping address upon project confirmation
- Notify client immediately upon receipt of damaged shipments
- Store products securely while in our possession
SHIPPING METHODS & REQUIREMENTS
Required shipping standards:
- Double-box fragile items.
- Use adequate cushioning materials
- Seal packages securely with reinforced tape
- Include packing list inside package
SHIPPING TIMELINES
Client must ship products to arrive:
- At least 2 business days before scheduled shoot date
- By 10:00 AM on arrival date (for time-sensitive projects)
Our return shipping schedule:
- Products shipped back within 2 business days after
- Final image approval, or
- Client's return shipping request
SHIPPING COSTS & FEES
Client bears all shipping costs including:
- Outbound shipping to our studio
- Return shipping to client
- Any special handling fees
DAMAGE & LOSS POLICY
Client must:
- Photograph packaging before shipping as documentation
- Retain all original packaging materials
- Notify carrier immediately of any transit damage
TRACKING & NOTIFICATIONS
Client must:
- Provide tracking numbers for all incoming shipments
- Notify us of special delivery instructions
- Notify carrier immediately of any transit damage
We will:
- Confirm receipt via email within 2 hours of delivery
- Provide tracking information for return shipments
- Notify client of any shipping delays